Privacy Policy

Eco Community Pte. Ltd. (“eCommunity”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, mobile application, and services (“Services”).

1. Personal Data We Collect

We may collect personal data including:

• Name, contact details (email, phone number), address
• Identification details (where required)
• Account and property-related information
• Usage data (e.g. app activity, transactions, communication logs)
• Device and technical information
• Preferences and feedback

2. How We Collect Personal Data

We collect personal data when you:

• Register or use our Services
• Communicate with us or submit enquiries
• Subscribe to updates or marketing materials
• Use features within the platform (e.g. bookings, payments)
• Provide data through your property manager, developer, or organisation
• Interact with our website (including cookies)

3. Purpose of Collection, Use and Disclosure

We use your personal data to:

• Provide and operate our Services
• Verify identity and manage accounts
• Process transactions, billing, and payments
• Facilitate communication between residents and management
• Respond to enquiries, feedback, or complaints
• Improve our platform, analytics, and user experience
• Comply with legal and regulatory requirements
• Send service updates and, where consent is given, marketing communications

4. Disclosure of Personal Data

We may disclose your personal data to:

• Managing agents, developers, or organisations managing your property
• Service providers, vendors, and technology partners
• Payment processors and financial institutions
• Professional advisers and auditors
• Regulatory authorities or law enforcement where required

All third parties are required to protect your personal data in accordance with applicable laws.

5. Cross-Border Data Transfers

Your personal data may be transferred to and processed in countries outside Singapore (e.g. where our servers or service providers are located).

Where such transfers occur, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to the Singapore PDPA, including through contractual safeguards and security measures.

6. Data Protection & Retention

We implement reasonable security measures to protect your personal data against unauthorised access, use, or disclosure.

Personal data will be retained only for as long as necessary to fulfil the purposes stated above, or as required by law.

7. Your Rights

You may:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent (subject to legal or contractual restrictions)

Requests may be made by contacting our Data Protection Officer.

8. Cookies

Our website may use cookies to enhance user experience and analyse site traffic. You may manage cookie preferences through your browser settings.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

10. Contact – Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO):

Data Protection Officer (DPO)
Eco Community Pte. Ltd.
[email protected]
143 Cecil Street #17-04 GB Building, Singapore 069542